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Symbol Key

Wheelchair UserWheelchair User

The key services in the venue are accessible to a person who can independently power their wheelchair. There will be level access leading to the entrance door and most internal level changes can be accessed by easy ramps and/or standard/platform lifts. All venues have sensor/push pad operated automatic doors or no doors at the main entrance. Entrance doors must have a clear door width of at least 75cm.

Venues accessed by lift will be also be awarded this symbol so long as a member of staff does not need to be notified to operate the lift.

Wheelchair User with AssistanceWheelchair User with Assistance

The key services in the venue are accessible to a wheelchair user. There will be level access or an easy/moderate ramp and/or up to one shallow (10cm) step and most internal level changes can be overcome by easy/moderate ramps or standard/platform lifts. However assistance may be required to overcome for example, heavy manual doors. Entrance doors must have a clear door width of at least 75cm.

Venues accessed by lift will be also be awarded this symbol. A member of staff may need to be notified to operate the lift.

Mobility Impaired WalkerMobility Impaired Walker

There is an entrance to the building with no more than three medium steps. If there is more than one step a handrail must be provided. Internal level changes can be overcome by moderate/easy ramps and/or lifts.

Seat AvailableSeat Available

A seat is available on the premises for customers. If not readily available it can be requested.

WC AdaptedWC Adapted

There are adapted toilets on the premises. Doors to adapted toilets must have a clear door width of at least 75cm.

Adapted toilets must have step free access to be awarded the Adapted Toilet Symbol.

WC StandardWC Standard

There is step free access to standard toilets on the premises. These are located on the ground or other floors accessible by lift.

Changing RoomsChanging Rooms

There are adapted changing rooms or fitting rooms available on the premises.

Changing Places Facilities AvailableChanging Places Facilities Available

This symbol relates to access guides created or updated after May 2008.

DisabledGo is delighted to add its support to the Changing Places campaign for fully accessible public toilet facilities for people with profound and multiple learning disabilities. Changing Places toilets include an adult-sized, height-adjustable changing bench, hoist and plenty of space.

Standard adapted toilets do not meet the needs of all people with a disability - or their carers.

Changing Places toilets are different to standard adapted toilets.

Changing Places toilets provide:

The right equipment

  • A height adjustable adult sized changing bench.
  • A tracking hoist system, or mobile hoist if this is not possible.

Enough space

  • Adequate space in the changing area for the disabled person and up to two carers
  • A centrally placed toilet with room either side for the carers.
  • A screen or curtain to allow the disabled person and carer some privacy.

A safe and clean environment

  • Wide tear off paper roll to cover the bench.
  • A large waste bin for disposable pads.
  • A non-slip floor

Criteria

The criteria for awarding the symbol is designed by the Changing Places consortium and further information can be found on the Changing Places website.

Where these facilities do not meet the criteria set out by the Changing Places Consortium the facility will be known as Changing Places (Partial). These type of facilities will not be awarded the Changing Places symbol but the Adapted Changing Room symbol.

To qualify for the Changing Places (Partial) section to be added, the facility must meet this minimum criteria:

  • The changing facility should be at least the minimum floor size for Changing Places and
  • have an adapted toilet within the cubicle.

The information will be included in the access guide to allow the user to decide if the facility is suitable to their requirements.

As part of our partnership working with Changing Places, DisabledGo will provide the details of partial facilities to Changing Places in order for them to contact the venue with a view to encouraging the service provider to upgrade the facility to the full Changing Places standard.

Large PrintLarge Print

Large print information is available on the premises. Large print materials which are available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the large print symbol.

BrailleBraille

Braille information is available on the premises. Braille information which is available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the Braille symbol.

Assistance DogAssistance Dog

The service provider is able to welcome assistance dogs onto the premises.

Hearing SystemHearing System

A sound enhancement system is available at certain locations within the premises.

Conducting of Business (fax, email etc)Conducting of Business (fax, email etc)

The service provider has a Minicom/Textphone or RNID Type Talk, or they are prepared to conduct business via fax or email.

Home ServiceHome Service

The service provider has a policy of providing a home delivery or home visiting service. A website delivery service does not constitute a home service.

Parking - venue has own car park for use by patronsParking - venue has own car park for use by patrons

This symbol relates to access guides created or updated after May 2008.

This symbol indicates that the venue has its own car park for the use of patrons located directly at the venue. This symbol is provided on new style guides only.

This symbol will also be applied for venues within for example a shopping centre/retail park served by a car park belonging to the shopping centre/retail park as a whole.

If designated parking bays are available for Blue Badge holders' further details will be provided in Detailed Access Guides.

Blue Badge on street parking availableBlue Badge on street parking available

This symbol relates to access guides created or updated after May 2008.

This will be awarded if:

  • There is on street Blue Badge parking in the immediate proximity to the venue or;
  • The venue can provide parking if booked in advance to Blue Badge holders.
  • This last point could refer to a venue which has a car park for staff only but are happy to reserve a space for a Blue Badge holder.

All local parking restrictions should be checked before visiting the venue

Public Car Park near to the venuePublic Car Park near to the venue

This symbol relates to access guides created or updated after May 2008.

This symbol will only be awarded to accommodation which has rooms which have:

  1. Either step free, ramped or lift access to bedrooms and
  2. Have adapted ensuite facilities and
  3. All doors leading to an adapted room and internal doors leading to the ensuite will have a minimum clear door width of 75cm and
  4. The adapted ensuite will have a selection of handrails to aid transfer to the toilet and ideally a drop down rail for balance and side transfer space (minimum of 60 cm) and
  5. The adapted ensuite will have a lowered bath or a level access wheel in shower.

The symbol will also be awarded for educational establishments which provide adapted residential facilities for its students.

Adapted Accommodation Additional Information

There are many other adaptations available for hotel rooms and DisabledGo will provide additional details with regards to hoists, auxiliary aids for sensory impairments etc where available. The guide should be read in full to ascertain these details.

NB There may be rooms with step free, ramped or lift access that may be suitable for some wheelchair users. If this is the case we will award a Wheelchair user with Assistance or Wheelchair user without Assistance symbol.

Guides should be read by the individual to check to see if the room is suitable for their own requirements.

Only accommodation with adapted ensuite facilities meeting the above criteria 1 - 5 will receive the adapted room symbol.

Details will be provided for rooms having some of the criteria to allow individuals to check usability based on their own requirements.

British Sign Language usedBritish Sign Language used

This symbol relates to access guides created or updated after May 2008.

The service provider has informed a DisabledGo Surveyor that they have a member of staff trained in BSL generally on duty.

The symbol will not be awarded if the BSL interpreter is only available on request. The information relating to the BSL interpreter is contained in the Additional Information section of the Detailed Access Guides and should be read fully to discover if a BSL interpreter is available on request and what level of BSL they are trained to.

We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have a BSL interpreter available at the time of the survey and at the Annual Renewal.

Disability Awareness TrainingDisability Awareness Training

The service provider has informed a DisabledGo Surveyor that they provide Disability Awareness Training for their staff.

We have reservations about including this symbol, however we have been asked to include it in our guides by disabled people. We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have disability awareness training at the time of the research and at the Annual Renewal.

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